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See Your Customers in High-Definition

A high-definition customer experience means companies can achieve a customer view with crystal-clear fidelity. Its time-aware nature enables companies to rewind to the past, have better situational awareness about the present, and make bankable predictions about the future.

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Learn why SugarCRM is considered a leader in the CRM space

Updated as of 07012022

CRM buyer’s guide for CRM

Simply creating great products is no longer sufficient in today’s manufacturing environment...
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Nucleus Research Value Matrix for CRM 2022

SugarCRM provides marketers and business users focused on collaboration between sales teams...
Learn More

2022 CRM Impact Report

A primary challenge for many organizations is having an incomplete view of customer...
Learn More

Sugarcrm Emotional Foot Print

USERS LOVE US Software users made their voices heard in the January 2022 Customer Relationship....
Learn More

Red flags that signal is time to change your CRM

There are many vendors in the industry today who are able to cater to any business regardless of their ...
Learn More

5 Reasons to reconsider your CX Approach

You understand the urgency of improving customer experience (CX) in your organization and that doing...
Learn More

CRM buyer’s guide for CRM

Simply creating great products is no longer sufficient in today’s manufacturing environment. Today’s leaders must recognize the importance of creating compelling customer experiences, building quality relationships with dealers and partners, and providing simple, time-saving functionality that offers real value to end-users. Customer relationship management (CRM) solutions can be valuable for manufacturing companies who wish to stay competitive, reduce costs, and eliminate operational complexity. It’s all about shaping a dynamic yet pragmatic customer experience. That’s the key driver to success in a digital, data-driven world.
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Nucleus Research Value Matrix for CRM 2022

SugarCRM provides marketers and business users focused on collaboration between sales teams with a complete customer experience management solution that is well-suited for small and mid-market B2B organizations. The Sugar Market solution is built on the SugarCRM platform which includes marketing, salesforce enablement, and customer service automation, allowing marketers to allocate less time and resources to mundane steps throughout the customer buying journey.
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2022 CRM Impact Report

A primary challenge for many organizations is having an incomplete view of customer activity. Three-quarters of respondents in our survey say a unified view of sales, marketing, and service is critical to delivering an optimal customer experience, but the lack of such a data infrastructure fuels a customer relationship crisis. Suppose your teams are all working with a different set of datapoints across the engagement spectrum. How can they collaborate to build customer trust and craft the ultimate customer experience?
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SugarCRM Emotional foot Print

USERS LOVE US Software users made their voices heard in the January 2022 Customer Relationship Management (CRM) Emotional Footprint Report, where vendors were rated across key customer relationship metrics and value drivers that make up their overall customer (CX) score. SugarCRM is a Champion in the CRM category, earning an overall CX score of 8.8/10.
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Red flags that signal is time to change your CRM

There are many vendors in the industry today who are able to cater to any business regardless of their size, need, and financial capability, but are lacking severely in terms of innovation. As a result, some older CRM systems lag behind, incapable to offer the newest, yet indispensable functionalities.
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5 Reasons to reconsider your CX Approach

You understand the urgency of improving customer experience (CX) in your organization and that doing nothing is a detriment to the future of your business. Now, with a strategy and path forward, you’re ready to join 52% of businesses in increasing your investment in CX and providing a more valuable experience to your customers. The fact that 54% of customers believe businesses need to improve their CX should be a wake up call—but it isn’t an easy correction to make. After all, there’s often a gap between what businesses know needs to happen and their present realities.
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'The idea was that technology would work for you—not the other way around.’

So why are your teams at the beck and call of your CRM, constantly doing database busy work, finding cross-selling opportunities and at-risk accounts, scoring leads, routing cases, and so much more. All of this makes you wonder if the technology is worth the effort.

‘With SugarCRM, you let the platform do the work.’

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GUÍA DEL COMPRADOR PARA CRM

En el entorno de fabricación actual ya no es suficiente con crear excelentes productos. Los líderes de hoy deben reconocer la importancia de crear experiencias convincentes para los clientes, establecer relaciones de calidad con los distribuidores y socios, y proporcionar una funcionalidad sencilla que ahorre tiempo y ofrezca un valor real a los usuarios finales. Las soluciones de gestión de las relaciones con los clientes (CRM) pueden ser valiosas para las empresas de fabricación que desean seguir siendo competitivas, reducir los costos y eliminar la complejidad operativa. Se trata de dar forma a una experiencia de cliente dinámica pero pragmática. Ese es el motor clave para el éxito en un mundo digital, impulsado por los datos.
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CRM buyer’s guide for CRM

Simply creating great products is no longer sufficient in today’s manufacturing environment. Today’s leaders must recognize the importance of creating compelling customer experiences, building quality relationships with dealers and partners, and providing simple, time-saving functionality that offers real value to end-users. Customer relationship management (CRM) solutions can be valuable for manufacturing companies who wish to stay competitive, reduce costs, and eliminate operational complexity. It’s all about shaping a dynamic yet pragmatic customer experience. That’s the key driver to success in a digital, data-driven world.
Learn Even More

MATRIZ DE VALOR DE NUCLEUS RESEARCH PARA CRM 2022

SugarCRM ofrece a los profesionales del marketing y a los usuarios empresariales centrados en la colaboración entre los equipos de ventas una solución completa de gestión de la experiencia del cliente muy adecuada para las organizaciones B2B pequeñas y medianas. La solución Sugar Market se basa en la plataforma SugarCRM, que incluye marketing, habilitación de la fuerza de ventas y automatización del servicio de atención al cliente, lo que permite a los profesionales del marketing dedicar menos tiempo y recursos a los pasos mundanos a lo largo del proceso de compra del cliente.
CONOCE AÚN MÁS

2022 INFORME DE IMPACTO DE CRM

Uno de los principales obstáculos para las organizaciones es tener una visión incompleta de la actividad de los clientes. Tres cuartas partes de los encuestados en este estudio afirman que una visión unificada de las ventas, el marketing y el servicio es fundamental para ofrecer una experiencia óptima al cliente, pero la falta de una infraestructura de datos de este tipo alimenta deficiencias en la relación con el cliente. Supongamos que todos tus equipos trabajan con un conjunto diferente de datos en todo el espectro de la relación con el cliente. ¿Cómo pueden colaborar para fomentar la confianza y crear la mejor experiencia para ellos?
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2022 CRM Impact Report

A primary challenge for many organizations is having an incomplete view of customer activity. Three-quarters of respondents in our survey say a unified view of sales, marketing, and service is critical to delivering an optimal customer experience, but the lack of such a data infrastructure fuels a customer relationship crisis. Suppose your teams are all working with a different set of datapoints across the engagement spectrum. How can they collaborate to build customer trust and craft the ultimate customer experience?
Learn Even More

HUELLA EMOCIONAL DE SUGARCRM

LOS USUARIOS NOS QUIEREN
Los usuarios de software hicieron oír su voz en el Informe de la Huella Emocional de la Gestión de las Relaciones con los Clientes (CRM) de enero de 2022, en el que se calificó a los proveedores en relación con las métricas claves de la relación con los clientes y los impulsores de valor que conforman su puntuación general (CX). SugarCRM es un campeón en la categoría de CRM, obteniendo una puntuación general de CX de 8,8/10.
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ALERTAS ROJAS QUE INDICAN QUE ES HORA DE CAMBIAR TU CRM

Hoy en día hay muchos proveedores en la industria que son capaces de atender a cualquier empresa, independientemente de su tamaño, necesidad y capacidad financiera, pero tienen graves carencias en términos de innovación. Como resultado, algunos sistemas de CRM antiguos se quedan atrás, incapaces de ofrecer las funcionalidades más nuevas que hoy son indispensables.
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5 RAZONES PARA RECONSIDERAR SU ENFOQUE DE CX

Comprendes la urgencia de mejorar la experiencia del cliente (CX) en tu organización y que no hacer nada va en detrimento del futuro del negocio. Ahora, con una estrategia y un camino a seguir, estas listo para unirte al 52% de las empresas que aumentan la inversión en CX y proporcionar una experiencia más valiosa a tus clientes. El hecho de que el 54% de los clientes crea que las empresas deben mejorar su CX debería ser una llamada de atención; pero no es una corrección fácil de hacer. Al fin y al cabo, a menudo existe una brecha entre lo que las empresas saben que debe ocurrir y sus realidades actuales.
CONOCE AÚN MÁS

5 Reasons to reconsider your CX Approach

You understand the urgency of improving customer experience (CX) in your organization and that doing nothing is a detriment to the future of your business. Now, with a strategy and path forward, you’re ready to join 52% of businesses in increasing your investment in CX and providing a more valuable experience to your customers. The fact that 54% of customers believe businesses need to improve their CX should be a wake up call—but it isn’t an easy correction to make. After all, there’s often a gap between what businesses know needs to happen and their present realities.
Learn Even More

SugarCRM Apps & Products

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TCP Bundle PDF

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Epicor+SugarCRM Bundle

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Sales Automation for Sales Warriors: Click Less, Sell More

Sugar Sell takes the blind spots, busy work, and roadblocks out of customer relationship management, making it easier for sales organizations to focus on engaging with their customers and growing their business. With Sugar Sell, you can empower your sales teams to drive revenue, increase efficiency, shorten sales cycle, and deliver meaningful customer buying experiences.
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Platform for Customer Service Heroes

Streamline customer service and provide a differentiated, positive experience at every touch point.

Say goodbye to clunky, disjointed support tools and say hello to Sugar Serve. Serve provides a rich, branded service experience for your customers and a powerful, easy-to-use and intuitive console for your service agents. Providing all the information you need to resolve your customers’ issues from a single screen, Serve eliminates blind spots and enables your support professionals to focus on creating customers for life.

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All-in-One Automation for Marketing Mavericks

Sugar Market is the all-in-one automation solution built to work for modern marketers. With a curated toolset that includes highly intuitive campaign builders, dynamic personalization, and superior reporting, Sugar Market gives marketers the tools to deliver sales the right leads, at the right time.
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