See Your Customers in High-Definition

A high-definition customer experience means companies can achieve a customer view with crystal-clear fidelity. Its time-aware nature enables companies to rewind to the past, have better situational awareness about the present, and make bankable predictions about the future.

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Learn why SugarCRM is considered a leader in the CRM space

Updated as of 07012022

CRM buyer’s guide for CRM

Simply creating great products is no longer sufficient in today’s manufacturing environment...

Nucleus Research Value Matrix for CRM 2022

SugarCRM provides marketers and business users focused on collaboration between sales teams...

2022 CRM Impact Report

A primary challenge for many organizations is having an incomplete view of customer...

Sugarcrm Emotional Foot Print

USERS LOVE US Software users made their voices heard in the January 2022 Customer Relationship....

Red flags that signal is time to change your CRM

There are many vendors in the industry today who are able to cater to any business regardless of their ...

5 Reasons to reconsider your CX Approach

You understand the urgency of improving customer experience (CX) in your organization and that doing...

CRM buyer’s guide for CRM

Simply creating great products is no longer sufficient in today’s manufacturing environment. Today’s leaders must recognize the importance of creating compelling customer experiences, building quality relationships with dealers and partners, and providing simple, time-saving functionality that offers real value to end-users. Customer relationship management (CRM) solutions can be valuable for manufacturing companies who wish to stay competitive, reduce costs, and eliminate operational complexity. It’s all about shaping a dynamic yet pragmatic customer experience. That’s the key driver to success in a digital, data-driven world.

Nucleus Research Value Matrix for CRM 2022

SugarCRM provides marketers and business users focused on collaboration between sales teams with a complete customer experience management solution that is well-suited for small and mid-market B2B organizations. The Sugar Market solution is built on the SugarCRM platform which includes marketing, salesforce enablement, and customer service automation, allowing marketers to allocate less time and resources to mundane steps throughout the customer buying journey.

2022 CRM Impact Report

A primary challenge for many organizations is having an incomplete view of customer activity. Three-quarters of respondents in our survey say a unified view of sales, marketing, and service is critical to delivering an optimal customer experience, but the lack of such a data infrastructure fuels a customer relationship crisis. Suppose your teams are all working with a different set of datapoints across the engagement spectrum. How can they collaborate to build customer trust and craft the ultimate customer experience?

SugarCRM Emotional foot Print

USERS LOVE US Software users made their voices heard in the January 2022 Customer Relationship Management (CRM) Emotional Footprint Report, where vendors were rated across key customer relationship metrics and value drivers that make up their overall customer (CX) score. SugarCRM is a Champion in the CRM category, earning an overall CX score of 8.8/10.

Red flags that signal is time to change your CRM

There are many vendors in the industry today who are able to cater to any business regardless of their size, need, and financial capability, but are lacking severely in terms of innovation. As a result, some older CRM systems lag behind, incapable to offer the newest, yet indispensable functionalities.

5 Reasons to reconsider your CX Approach

You understand the urgency of improving customer experience (CX) in your organization and that doing nothing is a detriment to the future of your business. Now, with a strategy and path forward, you’re ready to join 52% of businesses in increasing your investment in CX and providing a more valuable experience to your customers. The fact that 54% of customers believe businesses need to improve their CX should be a wake up call—but it isn’t an easy correction to make. After all, there’s often a gap between what businesses know needs to happen and their present realities.

'The idea was that technology would work for you—not the other way around.’

So why are your teams at the beck and call of your CRM, constantly doing database busy work, finding cross-selling opportunities and at-risk accounts, scoring leads, routing cases, and so much more. All of this makes you wonder if the technology is worth the effort.

‘With SugarCRM, you let the platform do the work.’

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CRM buyer’s guide for CRM

Simply creating great products is no longer sufficient in today’s manufacturing environment. Today’s leaders must recognize the importance of creating compelling customer experiences, building quality relationships with dealers and partners, and providing simple, time-saving functionality that offers real value to end-users. Customer relationship management (CRM) solutions can be valuable for manufacturing companies who wish to stay competitive, reduce costs, and eliminate operational complexity. It’s all about shaping a dynamic yet pragmatic customer experience. That’s the key driver to success in a digital, data-driven world.

NUCLEUS RESEARCH VALUE MATRIX FOR CRM 2022

SugarCRM provides marketers and business users focused on collaboration between sales teams with a complete customer experience management solution that is well-suited for small and mid-market B2B organizations. The Sugar Market solution is built on the SugarCRM platform which includes marketing, salesforce enablement, and customer service automation, allowing marketers to allocate less time and resources to mundane steps throughout the customer buying journey.

2022 CRM Impact Report

A primary challenge for many organizations is having an incomplete view of customer activity. Three-quarters of respondents in our survey say a unified view of sales, marketing, and service is critical to delivering an optimal customer experience, but the lack of such a data infrastructure fuels a customer relationship crisis. Suppose your teams are all working with a different set of datapoints across the engagement spectrum. How can they collaborate to build customer trust and craft the ultimate customer experience?

SugarCRM Emotional foot Print

USERS LOVE US
Software users made their voices heard in the January 2022 Customer Relationship Management (CRM) Emotional Footprint Report, where vendors were rated across key customer relationship metrics and value drivers that make up their overall customer (CX) score. SugarCRM is a Champion in the CRM category, earning an overall CX score of 8.8/10.

Red flags that signal is time to change your CRM

There are many vendors in the industry today who are able to cater to any business regardless of their size, need, and financial capability, but are lacking severely in terms of innovation. As a result, some older CRM systems lag behind, incapable to offer the newest, yet indispensable functionalities.

5 Reasons to reconsider your CX Approach

You understand the urgency of improving customer experience (CX) in your organization and that doing nothing is a detriment to the future of your business. Now, with a strategy and path forward, you’re ready to join 52% of businesses in increasing your investment in CX and providing a more valuable experience to your customers. The fact that 54% of customers believe businesses need to improve their CX should be a wake up call—but it isn’t an easy correction to make. After all, there’s often a gap between what businesses know needs to happen and their present realities.